Cancellation

Studiomade terms & conditions

the cancellation policy

that is unbendable

REFUND / TRANSFER / CLASS ABSENCE 

StudioMade - in line with other pottery schools in Victoria, does not offer make-up classes or refunds for change of mind/ illness or unforeseeable reasons requiring cancellation of bookings.

PRIVATE BOOKINGS are an exception to re-scheduling only - ( small bookings up to 4 participants ) - and may incur a cancellation and re-schedule  fee. No refund still applies.

All group classes - Cancellations made may forfeit the full fee, as your booking takes up a space for another student. You may seek a replacement to take your place for your booking date and time.  StudioMade will also do our best to fill your spot and return a refund - however this is not guaranteed. 

Once a course/ Term class has begun there are NO REFUNDS or TRANSFERS. 

Class purchases cannot be transferred to another day, time or term. 

Term classes - If you are unable to attend a class you are given the opportunity to attend one SAC per term free of charge. 

A minimum number of participants are required to run courses, taster classes and workshops. 

StudioMade reserves the right to cancel a class if the minimum number of bookings are not reached. 

You will be notified at least one week prior to the class if cancellation is deemed necessary and a full refund option will be provided - or you are welcome to transfer to another class.

Once the transfer booking has been confirmed - the above cancellation policy applies.

In the event of unforeseen circumstances - StudioMade may cancel a class  at much shorter notice.  A full refund or option to transfer the class will be provided.

GIFT VOUCHERS - taster classes, work shops and term classes.

If you are buying a course or workshop as a gift please alert the recipient to the Terms & Conditions.

See REFUND / TRANSFER / CLASS ABSENCE .

Taster classes and workshops are not transferable to another time or date. 

Check personal emails - (obtained by Studiomade when the booking is made) for courtesty taster class reminders - generally the week of the class schedule. StudioMade does not remain responsible for students not receiving a reminder.

Fees include access to clay, house glazes, tools and equipment.

Firing is charged per firing schedule - we suggest participants are judicial in choosing what work to fire, glaze and keep.

Work will take approximately 2-3 weeks to fire, paticipants have up to a month to collect their work. Notification is via SMS - ensure the phone number supplied at time of booking is correct - or update it with the class tutor on the day of class.

We suggest you contact us if you haven't received a collection SMS notification.

Uncollected work will be donated to a local charity.

Please Bring: An apron and towel to your class.

Clothing: All course and workshops are hands on, please wear appropriate clothing (that you are prepared to get dirty!) and covered shoes are essential. 

Firing of work: We take extreme care with your work but accidents do happen and we are unable to guarantee that all your work will be successfully fired.

**Gift vouchers - All vouchers include a  $10 administration fee.

general

  • StudioMade is not liable for any loss or damage to participant’s personal property.
  • Places on courses are allocated on a first to pay first served basis and we cannot guarantee your place on a course prior to receipt of full payment.

  • StudioMade will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.

firing fees & collection of work 

**After 4 weeks of notification, any uncollected work cannot be guaranteed to remain available for collection.  StudioMade has limited shelving space available for storage of work.

Postage can be organised by arrangement prior to this time.

(We recommend you contact us if 4 weeks has passed and you havent heard from us for collection of your work - you may have missed a text message) .

add us to your diary & a note for current students

Once your enrolment - includes Taster classes/Specialist classes as well as term classes -  has been confirmed it is up to you to  arrive at your scheduled date and time.  StudioMade does not routinely send out email or text reminders.  StudioMade reserves the right to cancel classes at short notice - you will be offered a full refund or option to re-schedule your class.

Continuing students - re-enrolment - is not a given.  You need to re enrol for the following term / for the specialist workshops as per the instructions set out on the whiteboard in the studio - if you run late on this, you risk missing out on your chosen class.

a note on children under 16

  • StudioMade does not accept enrolments for children under 16 years - unless specified as a family/childrens class.

    Unfortunately this has to be said - the studio is not a safe environment for babies or children and under OH & S ( & our duty of care ) participants will be asked to make other arrangements for their children - and will  be unable to participate in the class (  the class is not refundable or transferable ).

Code of Conduct

  • Participants must comply with all rules and regulations issued by StudioMade and pay particular attention to any requirements regarding dress or the wearing of protective equipment. Closed toe shoes should be worn at all times, long hair tied back and the removal of jewellery.

  • Participants are asked to leave the learning spaces as they find them.

Data Protection

  • StudioMade will never make your personal details available to third parties.

  • We will only retain details for as long as they are useful for StudioMade to contact you.

  • We will keep a record of your address details with the intention of sending your order from our shop.

  • No credit or debit card information will be held by StudioMade.

  • Information you enter into our registration forms may be collected and stored by us so that we may contact you in relation to the nature of an attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed.

  • Our aim is simply to provide you with the highest level of service that we can.

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