Studiomade terms & conditions
the cancellation policy
that is unbendable
REFUND / TRANSFER / CLASS ABSENCE
StudioMade - in line with other pottery schools in Victoria, does not offer make-up classes or refunds for change of mind/ illness or unforeseeable reasons requiring cancellation of bookings.
Term classes - If you are unable to attend a class you are given the opportunity to attend one SAC per term free of charge.
A minimum number of participants are required to run courses, taster classes and workshops. StudioMade reserves the right to cancel a class if the minimum number of bookings are not reached.
In the event of unforeseen circumstances - StudioMade may cancel a class at much shorter notice. A full refund or option to transfer the class will be provided.
Firing of work: We take extreme care with your work but accidents do happen and we are unable to guarantee that all your work will be successfully fired.
GIFT VOUCHERS - taster classes, work shops and term classes.
If you are buying a course or workshop as a gift please alert the recipient to the Terms & Conditions.
Clothing: All course and workshops are hands on, please wear appropriate clothing (that you are prepared to get dirty!) and covered shoes are essential.
The following is applicable to 8 week blocks/ Term classes:
Fees include access to clay, house glazes, tools and equipment. Firing is not included in course fees.
Work will take approximately 2-3 weeks to fire, paticipants have up to a month to collect their work. Notification is via SMS - ensure the phone number supplied at time of booking is correct - or update it with the class tutor on the day of class.
Please Bring: An apron and towel to your class.
general
- StudioMade is not liable for any loss or damage to participant’s personal property.
- Places on courses are allocated on a first to pay first served basis and we cannot guarantee your place on a course prior to receipt of full payment.
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StudioMade will be entitled to change the timing and/or content of any course and to substitute any teacher at any time.
- StudioMade reserves the right to cancel classes at short notice - you will be offered a full refund or option to re-schedule your class.
firing fees & collection of work
**After 4 weeks of notification, any uncollected work cannot be guaranteed to remain available for collection. StudioMade has limited shelving space available for storage of work.
Postage can be organised by arrangement prior to this time.
(We recommend you contact us if 4 weeks has passed and you havent heard from us for collection of your work - you may have missed a text message) .
add us to your diary & a note for current students
Once your enrolment - includes Taster classes/Specialist classes as well as term classes - has been confirmed it is up to you to arrive at your scheduled date and time.
StudioMade does not routinely send out email or text reminders - correspondence is via the white board and WhatsApp - you can email us.
Continuing students - re-enrolment - is not a given. You need to re enrol for the following term / for the specialist workshops as per the instructions set out on the whiteboard in the studio - if you run late on this, you risk missing out on your chosen class.